Privacy Policy

1. Introduction

This Privacy Policy applies to all users of the jkthkt platform, including visitors, registered players, and anyone who accesses our website or services. We recognize that your privacy is important, and we are dedicated to handling your personal information with care, transparency, and in compliance with applicable data protection laws and international privacy standards.

jkthkt operates as an online gaming platform serving Indonesian players who prefer an international English-language gaming experience. We collect and process personal data necessary to provide our services, comply with legal obligations, prevent fraud, ensure platform security, and improve user experience.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together form the complete legal framework governing your use of the jkthkt platform.

2. Information We Collect

jkthkt collects several categories of personal information to operate our platform, provide gaming services, process transactions, prevent fraud, and comply with legal requirements. The types of information we collect include:

2.1 Account Registration Information

When you create an account with jkthkt, we collect the following personal information:

• Full Legal Name: As it appears on your government-issued identification documents
• Date of Birth: To verify that you meet the minimum age requirement (21 years or older)
• Residential Address: Street address, city, postal code, and country of residence
• Email Address: Used for account verification, communications, and password recovery
• Mobile Phone Number: Used for account verification, two-factor authentication, and customer support
• Username and Password: Credentials you create for accessing your account
• Preferred Language: To customize communications and support interactions

2.2 Identity Verification (KYC) Information

To comply with anti-money laundering (AML) regulations and prevent fraud, we collect identity verification documents including:

• Government-issued photo identification (Indonesian KTP, passport, or driver's license)
• Proof of address (utility bills, bank statements, or government correspondence dated within the last three months)
• Selfie photos holding your identification document (for identity confirmation)
• Proof of payment method ownership (bank statements, e-wallet screenshots)
• Source of funds documentation for large transactions

2.3 Financial and Transaction Information

When you deposit funds, place bets, or request withdrawals, we collect:

• Bank account details (bank name, account number, account holder name)
• E-wallet account information (OVO, DANA, GoPay, ShopeePay account details)
• Transaction history (deposits, withdrawals, bets placed, winnings, losses)
• Payment method metadata (transaction timestamps, amounts in IDR, payment processor details)
• Bonus claims and wagering progress

2.4 Technical and Usage Information

We automatically collect technical information about your device and how you interact with the jkthkt platform:

• IP address and geographic location data
• Device type, operating system, and browser type
• Screen resolution and device identifiers
• Pages visited, time spent on pages, clickstream data
• Gameplay history, game preferences, betting patterns
• Login timestamps and session duration
• Referral source (how you found jkthkt)

2.5 Communications and Support Interactions

When you contact jkthkt customer support or communicate with us, we retain:

• Live chat transcripts and email correspondence
• Support ticket details and resolution notes
• Phone call recordings (with prior notice and consent)
• Feedback, complaints, and survey responses

2.6 Responsible Gaming Information

To support responsible gaming practices and comply with player protection requirements, we collect:

• Self-exclusion requests and duration preferences
• Deposit limit settings and modifications
• Session time reminder preferences
• Reality check notification settings
• Problem gambling self-assessment responses (if provided)

3. How We Use Your Personal Data

jkthkt uses your personal information for the following legitimate business purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your player account
• Processing deposits, withdrawals, and payment transactions
• Providing access to casino games, sports betting markets, lottery draws, and live dealer tables
• Managing bonus eligibility, wagering progress, and promotional offers
• Processing VIP tier progression and loyalty rewards
• Authenticating your identity and securing your account

3.2 Legal Compliance and Fraud Prevention

• Verifying that you meet age and eligibility requirements (21+ years old)
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Detecting and preventing fraud, collusion, money laundering, and unauthorized account access
• Investigating suspicious transactions, betting patterns, and potential terms violations
• Complying with legal obligations, court orders, and regulatory requests
• Maintaining records for audit and compliance purposes

3.3 Customer Support and Communication

• Responding to your inquiries, complaints, and support requests
• Sending transactional emails (account verification, password resets, withdrawal confirmations)
• Providing customer service in English and Indonesian languages
• Notifying you of important account updates, policy changes, or security alerts

3.4 Platform Improvement and Personalization

• Analyzing user behavior to improve website functionality, navigation, and user experience
• Personalizing game recommendations based on your preferences and gameplay history
• Testing new features and conducting A/B tests to optimize platform performance
• Gathering feedback to enhance service quality

3.5 Marketing and Promotions (With Consent)

• Sending promotional emails about new games, bonuses, and special offers (you may opt out at any time)
• Displaying personalized bonus offers based on your gaming preferences
• Notifying you of VIP program benefits and exclusive promotions

3.6 Responsible Gaming and Player Protection

• Implementing and enforcing self-exclusion requests
• Monitoring gameplay patterns for signs of problem gambling behavior
• Applying deposit limits, loss limits, and session time restrictions as requested
• Providing resources and support for responsible gaming

4. Data Sharing and Disclosure

jkthkt does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data in the following limited circumstances:

4.1 Payment Processors

We share necessary financial information with trusted third-party payment processors (banks and e-wallet providers including BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OVO, DANA, GoPay, ShopeePay) to process deposits and withdrawals. These processors are bound by strict confidentiality agreements and may only use your data for transaction processing purposes.

4.2 Identity Verification Services

We may share identification documents with third-party KYC verification providers to confirm your identity, verify your age, and prevent fraud. These providers operate under strict data protection standards and are contractually prohibited from using your information for any purpose other than identity verification.

4.3 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, or courts if required by law, court order, or legal process. We may also share information when necessary to:

• Comply with legal obligations and regulatory requirements
• Investigate potential fraud, money laundering, or criminal activity
• Protect the rights, property, or safety of jkthkt, our users, or the public
• Enforce our Terms & Conditions and other policies

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.

4.5 Service Providers and Contractors

We may share data with trusted third-party service providers who assist us in operating the platform, conducting business operations, or providing services to you, including:

• Cloud hosting and data storage providers
• Customer support software providers
• Email and SMS communication services
• Analytics and performance monitoring tools
• Fraud detection and prevention services

All third-party service providers are contractually required to maintain the confidentiality and security of your data and are prohibited from using it for any purpose other than providing services to jkthkt.

5. Cookies and Tracking Technologies

jkthkt uses cookies and similar tracking technologies to enhance your experience, improve platform functionality, and analyze usage patterns. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and provide personalized features.

5.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic site functionality, login authentication, and security. Cannot be disabled.	Session / Persistent
Performance Cookies	Collect anonymous data about how you use the site to help us improve performance.	Persistent (up to 2 years)
Functional Cookies	Remember your preferences (language, currency, game favorites) for a personalized experience.	Persistent (up to 1 year)
Analytics Cookies	Help us understand user behavior, track conversions, and measure advertising effectiveness.	Persistent (up to 2 years)

5.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or notify you when a cookie is being set. Please note that disabling essential cookies may impair your ability to use certain features of the jkthkt platform, including login functionality and payment processing.

6. Data Security Measures

jkthkt implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. Our security practices include:

6.1 Encryption and Secure Transmission

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL (Secure Socket Layer) and TLS (Transport Layer Security) protocols.
• HTTPS Protocol: Our entire website operates under HTTPS to ensure secure communication.
• Password Hashing: User passwords are hashed using strong cryptographic algorithms and never stored in plain text.

6.2 Access Controls and Authentication

• Multi-factor authentication (MFA) options for enhanced account security
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular access audits and activity monitoring
• Mandatory strong password requirements

6.3 Infrastructure Security

• Secure data centers with physical access controls and 24/7 monitoring
• Firewalls, intrusion detection systems, and DDoS protection
• Regular security assessments and penetration testing
• Automated backup systems and disaster recovery procedures

6.4 Employee Training and Policies

• All employees sign confidentiality agreements and undergo data protection training
• Strict internal policies governing data handling, storage, and disposal
• Regular security awareness training to prevent social engineering and phishing attacks

7. Data Retention

jkthkt retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your account's active status.
• Closed Accounts: Following account closure, we retain certain information for up to 7 years to comply with financial regulations, tax obligations, and AML requirements.
• Transaction Records: Financial transaction data is retained for at least 7 years as required by anti-money laundering laws.
• Marketing Communications: If you opt out of marketing emails, we retain your email address on a suppression list to prevent future mailings.
• Self-Exclusion Records: Self-exclusion requests are retained permanently to prevent future account registration during the exclusion period.

After the applicable retention period expires, we securely delete or anonymize your personal information so that it can no longer be associated with you.

8. Your Privacy Rights

As a user of jkthkt, you have the following rights regarding your personal data:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most of your account information directly through your account settings, or contact customer support for assistance.

8.3 Right to Erasure (Right to Be Forgotten)

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. Please note that we may be required to retain certain information to comply with legal obligations.

8.4 Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another service provider where technically feasible.

8.5 Right to Object

You have the right to object to certain types of data processing, including direct marketing. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting customer support.

8.6 Right to Restrict Processing

You have the right to request that we limit the processing of your personal data in certain circumstances, such as while we verify the accuracy of contested information.

8.7 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Team at [email protected] with the subject line "Privacy Rights Request". We will respond to your request within 30 days. You may be required to verify your identity before we can process your request.

9. Children's Privacy

jkthkt is strictly intended for users who are 21 years of age or older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that a user is under 21, we will immediately suspend the account, void all transactions, and delete all associated personal data.

If you believe that we have inadvertently collected information from a minor, please contact us immediately at [email protected] so that we can take appropriate action.

10. Changes to This Privacy Policy

jkthkt reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this document and notify you through one or more of the following methods:

• Posting a prominent notice on the jkthkt website
• Sending an email to the address associated with your account
• Displaying a notification upon your next login

Your continued use of the jkthkt platform following any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our data protection practices, please contact us:

• Email: [email protected] (Data Protection Inquiries)
• Subject Line: "Privacy Policy Question" or "Data Protection Request"
• Response Time: We aim to respond to all privacy-related inquiries within 24-48 hours
• Live Chat: Available 24/7 through the jkthkt platform

Our customer support team includes native Indonesian-speaking agents who can assist you with privacy questions in your preferred language.